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Returns

Introducing Our New Customer Portal!

Now you can easily create and track returns through our online customer portal.

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  • Orders Status

    See when orders are on their way.

  • Return process.

    Simple online parts return process.

  • Track Status

    Track status of pending returns from authorized to credit issued.

  • Set-up notifications

    Set-up notifications for deliveries and return status changes.

  • Link to multiple suppliers

    Ability to link to multiple suppliers.*

*Subject to suppliers being enrolled in the customer portal platform.

How To Create An Account

Existing Portal User

  • 1
    Log into your portal account via customer.eliteextra.com
  • 2
    Click “Manage Account” icon * in the top right corner
  • 3
    Under “Connections” look for If you do not have a code and follow steps from #2 below

New Portal User

  • 1
    Go to customer.eliteextra.com, select Create Account.
  • 2
    SKIP “Enter Code” and Type TONKIN PARTS in the “Enter Seller” field & click
    Find seller
  • null
    Enter your company name, address, seller account # and a recent invoice # – Click Search
  • 4
    Click Confirm on your account information, and you will be in your portal account!
  • 5
    Bookmark customer.eliteextra.com to access the portal in the future.

Portal Dashboard Tutorials

Tutorials

How To Create A Return

Tutorials

Customer Portal Dashboard and Settings

Download Our Return Policy

Download Our Glass Return Policy

Warranty Returns Form

CONCEALED DAMAGE CLAIM